Customer Service Representative

3-5 Years

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Early Applicant

Job Description

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Assist customers with service appointments, vehicle concerns, parts inquiries, and product information
Coordinate with service advisors, technicians, and parts department to ensure efficient service delivery
Provide accurate information regarding pricing, service timelines, warranties, and promotions
Resolve customer complaints effectively while maintaining high satisfaction levels
Maintain and update customer records in the system
Follow up with customers after service completion to ensure satisfaction
Support administrative tasks and documentation as needed

Qualifications

Bachelor's degree or equivalent experience preferred
Previous experience in customer service (automotive industry experience is an advantage)
Strong communication and interpersonal skills
Excellent problem-solving and conflict-resolution abilities
Proficient in MS Office and CRM systems
Ability to multitask in a fast-paced environment
Customer-oriented mindset with strong attention to detail
Minimum of 3 years customer service experience required
Call centre or phone support experience is essential
Business proficient level English communication skills required

Working pattern and location: