Customer Service Representative - Travel Booking Agent

Customer Service Representative Travel Account

Metro Manila | Onsite

Telesys BPO

About Telesys BPO

Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily accessible via public transportation, giving you a stable and rewarding careerjust like hundreds of our team members who have built their careers with us.

Job Description

We are hiring Customer Service Representatives for a Travel Account to assist customers with travel-related inquiries. You will handle concerns involving flight bookings, reservations, itinerary changes, cancellations, and general travel support while delivering excellent customer service.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Assist customers with flight bookings, hotel reservations, changes, and cancellations
• Provide accurate information on fares, schedules, travel policies, and promotions
• Resolve customer concerns professionally and efficiently
• Document interactions and transactions accurately in the system
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays
• Full paid travel account and customer service training provided
• What to expect:
• Fast-paced, customer-focused environment
• Exposure to international travel and airline systems

Requirements:

• High School or Senior High School Graduate (College level or graduate is a plus)
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Metro Manila
• Amenable to shifting schedules

Why Work for Us

At Telesys BPO, we believe a positive workplace drives great performance.

Compensation & Benefits:

• UP TO 28K monthly basic plus incentives
• Paid travel account training
• Clear career growth and promotion opportunities
• Workplace Culture:
• Supportive and team-oriented environment
• Ongoing coaching and mentorship
• Employee engagement activities and recognition programs

Apply Now

Build a rewarding career in the BPO industry with Telesys BPO. Apply today and be part of a team that helps customers travel with confidence.