Customer Service Representative - Travel Account

As a Travel Account Specialist, you will provide world-class customer service and reservation support to international travelers. You will handle complex flight bookings, itineraries, cancellations, and rebookings using Global Distribution Systems (GDS)

Description

• Assist customers with inquiries regarding travel bookings and services.
• Provide information on travel packages, destinations, and itineraries.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
  
  

Requirements

• Educational Qualifications: At least a High School Graduate (Old curriculum) or Senior High School Graduate.
  
  

Experience Level: Minimum of 1 year of solid experience utilizing any GDS platform:

• Amadeus
• Sabre
• Galileo
• Apollo
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Empathetic, patient, and able to work in a fast-paced environment.
• Responsibilities and Duties:Ability to handle multiple tasks while maintaining attention to detail.
• Working Conditions:Ability to work flexible hours, including evenings and weekends as needed.
• Location: Willing to work on-site in either Pasay, Bridgetowne, or Taguig.
  
  

Perks & Benefits

• Competitive basic salary + account allowances
• Night differential pay (where applicable)
• HMO coverage upon regularization + free dependents
• Paid leaves and 13th-month pay
• Continuous career growth and training opportunities
• Modern work environment with employee lounge and recreational areas