Customer Service Representative

Fresher

Job Description

Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
Assist with order tracking, product information, returns, account issues, and other general support.
Assist customers with installation, configuration, and general product use.
Document interactions in CRM systems accurately.
Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
Educate customers on product features and updates to maximize their user experience.
Participate in team meetings and training sessions to stay up to date on product knowledge.
College Undergraduates – must have completed a minimum of 2 years in college (any course taken).
Minimum of 6 months experience in customer service or technical support required; 1–2 years is preferred
Familiarity with STEM tools, apps, or platforms (e.g., Scratch, Arduino, LEGO Robotics, Python, etc.) is a plus
Strong communication and problem-solving skills
Ability to simplify and explain technical concepts to non-technical users
Experience with helpdesk software (e.g., Zendesk, Freshdesk) is an advantage
Amenable to work at OCC, Ortigas, Pasig City