Customer Service Representative/Trainer
- Posted a month ago
- Be among the first 10 applicants
Job Description
Description
- Provide exceptional customer service and support to clients using the EPIC platform.
- Train and mentor new team members in BPO healthcare best practices.
- Schedule and coordinate training sessions for staff development.
- Identify and resolve customer issues through effective problem-solving techniques.
- Collaborate with team members to improve service delivery and client satisfaction.
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: 1-3 years of experience in a customer service or training role.
- Skills and Competencies: Proficient in the EPIC platform and knowledgeable in BPO healthcare processes.
- Qualities and Traits: Strong work ethic, team player, and excellent communication skills in English.
- Responsibilities and Duties: Experience in account management and scheduling.
- Skills and Competencies: Proven ability to provide customer service and solve problems effectively.
More Info
Key Skills
BPO healthcare processes
EPIC platform
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