Company Description TELUS Digital is a global technology organization that designs lasting digital experiences for customers and employees while driving future-focused transformations for enterprises. The team combines deep expertise in digital IT services, cloud solutions, AI-driven automation, trust and safety, AI data solutions, and front-end design and consulting. Its proprietary GenAI engine, Fuel iX™, enables organizations to move from pilots to secure, scalable production across diverse environments and applications. Guided by Humanity-in-the-loop principles, TELUS Digital takes a responsible approach to innovation, carefully considering the broader impact of its technologies. The company is committed to using technology, human ingenuity, and compassion to create inclusive, thriving communities worldwide.
Role Description The Customer Service Representative is a full-time, on-site role based in Quezon City. This position is responsible for handling inbound and outbound customer inquiries through phone, email, chat, or other channels, providing accurate information and resolving issues in a timely manner. The representative will document interactions, follow established processes, and escalate complex concerns when necessary to ensure high-quality service. Day-to-day tasks include maintaining up-to-date knowledge of products and services, monitoring customer feedback, and contributing to continuous improvement of the customer experience. The role also involves collaborating with team members and other departments to support service goals and ensure consistent customer satisfaction.
Qualifications
- Ability to perform as a Customer Service Representative with strong customer service skills and a commitment to delivering high-quality support.
- Experience in Customer Support and Customer Satisfaction, with a focus on resolving issues and addressing inquiries effectively.
- Capability to enhance Customer Experience through active listening, clear communication, and empathy.
- Strong verbal and written communication skills in English, with the ability to explain information clearly and professionally.
- Proficiency in using customer service platforms, CRM tools, and standard office software.
- Ability to work in a fast-paced, structured environment, managing multiple tasks while maintaining accuracy and composure.
- Prior experience in a contact center or technology-driven customer service environment is an advantage.
- High school diploma or equivalent required; further education or relevant certifications are a plus.
