Customer Service Representative - Teleperformance
Customer Service Representative - Teleperformance
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- Posted 8 hours ago
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Job Description
Customer Service Representative – BFSI Account
Teleperformance
Job Responsibilities
Teleperformance
Job Responsibilities
- Handle customer inquiries and concerns related to banking, financial services, accounts, and transactions.
- Assist customers with account-related requests, payments, billing, and other financial service concerns.
- Provide accurate information while maintaining professionalism and confidentiality.
- Resolve customer issues efficiently through effective communication and problem-solving.
- Verify customer information and maintain accurate records in company systems.
- Handle sensitive financial information in accordance with company policies and data privacy standards.
- Escalate complex concerns to the appropriate department when necessary.
- Deliver excellent customer service and maintain a positive customer experience.
- Meet assigned quality, productivity, and customer satisfaction targets.
- At least 6 months of BPO experience required.
- Good to excellent English communication skills, both verbal and written.
- Strong listening, comprehension, and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Customer service-oriented and professional.
- Comfortable handling financial and account-related concerns.
- Computer literate and able to navigate multiple systems.
- Willing to work onsite and on a shifting schedule.
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