Customer Service Representative

1-3 Years

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Early Applicant

Job Description

Well provide training so you can

Manage reasonable amounts of social media queries such as Facebook, Tiktok, Instagram, and emails.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information aligned with the Standard Operating Procedures.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
Keep records of customer interactions, process reservations, and ensure
smooth coordination between the other departments.
Follow communication procedures, guidelines, and policies
College Graduate with at least 1 year and up CSR experience role.
Vocational Graduate with at least 2 years customer service role.
Strong non-voice/email handling skills and active listening.
Proven customer support experience or experience as a Client Service Representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively