Customer Service Representative - Sta. Rosa

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives are more than voices on the phone—they're the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it's solving a problem or creating a moment of care.

From your very first day, you'll be supported by a team committed to helping you grow. Along the way, you'll build new skills, enjoy benefits that matter, and shape a career that opens doors to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

• Handle inbound calls with energy, empathy, and professionalism
• Connect with customers, listen closely, and provide the right solutions
• Build trust with clients and teammates through reliability and teamwork
• Resolve customer concerns efficiently, aiming for first-call resolution
• Deliver excellent service while meeting customer experience goals
• Explain products and services clearly in a friendly, helpful manner

Who We're Looking For

• At least a High School or Senior High School graduate
• Strong English communication skills
• Customer service or BPO experience is an advantage, but not required
• Positive, dependable, and eager to learn
• Comfortable using computers and navigating online tools

Why You'll Love Working at iQor

• Competitive salary, allowances, and monthly incentives
• HMO coverage for you, with options to enroll up to 5 dependents
• Up to 30 days of paid leave annually, with up to 21 days convertible to cash
• Night differential pay, group life insurance, and free onsite medical care
• Continuous training, coaching, and quarterly appraisals to support career growth

Interested applicants may also send their updated resume to [Confidential Information]