The Role
We are hiring a
Customer Service Representative (Remote) to provide high-quality support to our online users via
live chat. This role involves solving player inquiries, resolving complaints, and ensuring prompt and courteous service. The ideal candidate will be proactive, tech-savvy, and customer-focused.
Key Responsibilities
- Handle inbound live chats from players or users and respond to their queries effectively.
- Resolve in-game issues, account problems, or transaction concerns in a timely manner.
- Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
- Manage customer complaints by identifying root causes and providing appropriate solutions.
- Ensure high levels of customer satisfaction and retention.
- Maintain clear records of customer interactions and escalate complex cases when necessary.
- Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
- Meet individual KPIs related to response time, resolution rate, and customer feedback.
- Working hours: 8:00am8:00pm.
Ideal Profile
Education & Experience:
- Spanish and English is a must
- High school diploma or above; a Bachelor's degree is a plus.
- Previous experience in customer service, online support, or live chat handling preferred.
- Experience in gaming, tech, or digital platforms is an advantage.
Skills & Competencies
- Excellent written English communication skills.
- Strong typing speed and accuracy for chat-based interactions.
- Tech-savvy and quick to learn online tools, CRMs, or support systems.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and critical thinking abilities.
- Self-motivated, organized, and able to work independently with minimal supervision.
- Availability to work flexible shifts, weekends, or holidays, depending on demand.
Technical Requirements (for WFH)
- Reliable internet connection with minimum speed of [specify if known].
- Personal laptop or desktop with updated browser and antivirus.
- Quiet and distraction-free work environment.
What's on Offer
- Attractive Salary & Benefits
- Working From Home
