We are looking for people who are:
- Customer obsessed and engaging communicators who enjoy working directly with the customer and a team
- Committed to owning customer issues from start to finish
- Keen problem solver that connects with each customer with compassion
- Capable of shaping the customer experience and efficiently troubleshooting challenges
- Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types
- Willing to speak up when processes or procedures need adjustment; willing to try new approaches to everyday tasks and interactions
- Able to learn, retain, and solution on numerous legacy products
- Flexible to cross train in different functions of the business as needed
- Quick to assist fellow colleagues with subject matter questions and with navigating complex issues
What You Can Expect:
- Interact with both Customers and Financial Professionals over the phone, fulfilling their service needs and troubleshooting issues
- Work on a highly collaborative team that spans function of the entire service experience
- Opportunities to effect changes on a developing service process and team
- Opportunities to learn back-office functions and assist with processing as needed
- Fast paced, dynamic environment
- Tiered promotional opportunities based on performance
- This is more than a contact center this is an opportunity to improve lives through financial wellness
- Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from questions on basic contract information to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We cant promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.
What You Need:
- Financial services industry knowledge is a plus.
- College degree strongly preferred
- Strong people skills.
- Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
- Must be able to learn & retain a large amount of technical information in a relatively short period of time.
- Must be receptive to detailed and frequent performance feedback.
- Proficiency with a keyboard and window-based applications, including Internet.
- Excellent oral and written communication skills.
- Ability to excel in a team environment, as well as work well independently.
- Organization and prioritization skills.
- Ability to think like the customer and financial professional, with a passion to deliver top quality service.
- The EWRS Team hours are 8:30am 6:00pm ET. Must have ability to work within these hours flexibly.
