The organization is a leading e-commerce retailer specializing in pre-owned golf equipment and new golf gear. Founded in 2001, the company serves golf enthusiasts worldwide through its flagship sites, GlobalGolf.com and GlobalGolf.ca, as well as major online marketplaces like Amazon and eBay. Headquartered in Raleigh, NC, with distribution centers in Raleigh, Salt Lake City, Joliet, and Mississauga, Ontario. It also operates a retail location in Raleigh offering club fitting, instruction, and equipment services.
Position Overview
We're seeking a Customer Service Representative to deliver world-class customer experiences across phone, live chat, and email. In this role, you'll support golf enthusiasts with product inquiries, orders, returns, warranties, and payments while ensuring timely, professional resolutions. You'll collaborate with internal teams to keep service seamless and customer satisfaction high.
Key responsibilities
- Provide empathetic, professional support for customer inquiries across all channels.
- Assist with orders, returns, exchanges, payments, refunds, and warranty requests.
- Use product knowledge to guide purchase decisions and resolve concerns.
- Collaborate with internal teams to ensure quick, effective solutions.
- Maintain accurate communication and positive customer relationships.
- Navigate Order Management System(OMS), Warehouse Management System(WMS), Enterprise Resource Planning(ERP) software, and related systems to manage inquiries and updates.
Requirements
- 3+ years of customer service experience, preferably in e-commerce or retail.
- Knowledge of golf equipment and brands preferred.
- Strong written and verbal communication skills.
- Ability to multitask, stay organized, and adapt in a fast-paced environment.
- Customer-focused mindset with empathy and professionalism.
- Experience with OMS, WMS, ERP, and internal communication tools.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and remotely while contributing to a team.
- Trainable
