Customer Service Representative

About the Company

Sales Leopard is currently hiring for two (2) full-time Customer Service Representative roles to support our U.S.-based clients. Both positions are 100% remote for residents of the Philippines. You will serve as the essential link between major U.S. retail brands and a network of skilled technicians. Responsibilities include managing the lifecycle of maintenance work orders—from troubleshooting and dispatching to confirming job completion for furniture, electrical, and plumbing repairs.

About the Role

You will serve as the essential link between major U.S. retail brands and a network of skilled technicians, managing the lifecycle of maintenance work orders—from troubleshooting and dispatching to confirming job completion for furniture, electrical, and plumbing repairs.

Responsibilities

• Inbound & Outbound Case Management: Act as the primary dispatcher and point of contact for commercial clients regarding their after-hours facility emergencies (e.g., plumbing, HVAC, electrical breakdowns).
• Work Order Coordination: Log emergency requests into proprietary enterprise software, source available US contractors, and coordinate dispatch schedules with high urgency.
• Rigorous Performance Reporting: Maintain strict transparency by updating clients and US leadership teams with detailed, structured daily shift wrap-up reports.
• Autonomous Problem Solving: Take total ownership of cases from creation to resolution. Actively push past contractor delays or operational roadblocks overnight without requiring micro-management.

Qualifications

• Experience: Minimum 3 years of premium BPO or VA experience. Past experience in logistics, dispatching, trucking coordination, or emergency service environments is highly preferred.
• Shift Flexibility: Must be fully willing to transition permanently into EST After-HoursGraveyard and Weekend shift rotations) following the initial training period.
• English Proficiency: Exceptional verbal and written English communication skills; must sound professional and confident when handling stressed clients or contractors over the phone

Required Skills

• Premium BPO or VA experience (minimum 3 years).
• Experience in logistics, dispatching, trucking coordination, or emergency service environments (highly preferred).
• Exceptional verbal and written English communication skills.
• Ability to handle stressed clients or contractors professionally and confidently over the phone.
• Ability to work independently and take ownership of cases from creation to resolution.

Preferred Skills

• Past experience in logistics, dispatching, trucking coordination, or emergency service environments.