Customer Service Representative

Company Description RSD Human Resource Management Consultancy is a professional services firm specializing in recruitment, staffing, and HR solutions for a variety of industries. The company focuses on matching qualified talent with organizations that value strong performance and reliable service. RSD aims to support both employers and job seekers by providing structured processes, clear communication, and fair employment practices. Team members are encouraged to deliver high-quality support and maintain strong client relationships. The work environment emphasizes professionalism, collaboration, and continuous improvement.

Role Description The Customer Service Representative is a full-time, on-site role based in Alabang. This role involves responding to customer inquiries through phone, email, and other communication channels, ensuring timely and accurate information is provided. The representative will handle concerns, process requests, document interactions, and follow up to support customer satisfaction and a positive customer experience. Day-to-day tasks include resolving issues, coordinating with internal teams, updating customer records, and adhering to service standards and company procedures. The role also requires maintaining a courteous, solution-focused approach in all interactions and contributing to continuous service improvements.

Qualifications

• At least 1 year of BPO experience, preferably in a customer service or travel-related account.
• Experience in a Travel Account is preferred.
• GDS experience is required; any GDS tool is accepted.
• Strong verbal and written English communication skills.
• Experience in customer support and managing customer inquiries and requests.
• Ability to handle customer inquiries and travel-related concerns professionally.
• Ability to work on-site in Alabang on a full-time schedule.
• Skills that contribute to a positive customer experience and effective communication with customers.
• Strong verbal and written communication skills in English and local languages.