Customer Service Representative (Project-Based)

Duties And Responsibilities

• Performing POD validation and related tasks
• Assist in maintaining trackers
• Processing order validation requests from customer support team or other departments and other related tasks
• Assist in gathering data for escalation review
• Conduct basic investigation through internal systems to assist in resolving customer issues
• Escalate complex, urgent, critical issues that require other department's help to relevant teams
• Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed
• Follow communication procedures, guidelines and policies
• Provide accurate, valid and complete information by using the right methods/tools
• Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.
  
  

Qualifications

• Skills in using ticketing systems is a plus
• Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
• Strong phone contact handling skills and active listening
• Can generate creative solutions
• Can work well under pressure
• Must be a team-player
• Must be adaptable to change according to business needs
• Willing to work on shifting schedules
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.