We are looking for a
Customer Service Representative (CSR) to provide exceptional support for a
Premium Telecommunications Account. The role focuses on assisting customers with their telecom services, resolving concerns, and ensuring a smooth and positive customer experience.
Key Responsibilities
- Handle customer inquiries through phone, chat, or other communication channels.
- Assist customers with account, billing, payment, and service-related concerns.
- Provide information about telecommunications products, plans, and services.
- Troubleshoot basic technical and service issues.
- Process account updates, service requests, and other customer transactions.
- Resolve customer complaints professionally and efficiently.
- Verify customer information and follow proper security procedures.
- Document customer interactions and actions taken.
- Escalate complex technical or account concerns to the appropriate department.
- Follow company policies, procedures, and quality standards.
- Maintain excellent customer service and customer satisfaction.
- Meet assigned productivity, quality, and performance targets.
Qualifications
- At least 1 month of BPO/Call Center experience required.
- High school graduate, college undergraduate, or college graduate.
- Good English communication skills.
- Basic computer and internet navigation skills.
- Strong customer service and problem-solving ability.
- Willing to work on shifting schedules, weekends, and holidays.
- Willing to undergo training.
Position Details
Position: Customer Service Representative (CSR)
Account: Premium Telecommunications (Telco)
Experience Required: At least 1 month BPO experience
Employment Type: Full-Time
