The ideal candidate is able to speak in Portuguese while proactively solves issue, and loves speaking to customers.
Position Summary:
- Responsible for delivering outstanding customer service
- Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
- Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Role Responsibilities:
- Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
- Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
- Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
- Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
- Manipulate systems and escalate issues to the appropriate personnel for final resolution
- Adheres to HGS policies and procedures and maintain a positive attitude in support of HGS Commitment to Excellence.
- Performs other duties as assigned.
Qualifications
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
