Customer Service Representative (Patient Scheduling) Hybrid | Night Shift | Can start ASAP

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

Details:

• Work Shift: Night Shift
• Work Setup: Hybrid (2-4x a month onsite)
• Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300

Key Responsibilities:

The Patient Access and Scheduling Specialist serves as the primary point of contact for patients entering the healthcare system. This role is a blend of high-level customer service and technical precision, ensuring that patient demographics, insurance verification, and clinical scheduling are handled accurately to facilitate a seamless care experience.

• Patient Intake & Registration: Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
• Complex Scheduling: Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
• Insurance Verification: Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
• Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
• Data Integrity: Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
• Patient Advocacy: Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.

Job Requirements and Credentials:

• Experience: Minimum of 1–2 years of experience in a inbound healthcare account, preferably in Patient Scheduling
• Technical Skills: Proficiency in medical terminology and a strong understanding of ICD-10/CPT coding basics.
• Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.
• Epic Experience:Highly preferred. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling) modules or eClinical Works