Customer Service Representative (Online Gaming) Fully Remote

About the Company

We are hiring experienced customer support professionals for an online gaming platform. This is a fully remote, home-based role open to candidates across the Philippines.

About the Role

This role involves supporting players over live chat and email on various account and gameplay concerns.

Responsibilities

• Support players over live chat and email on account, deposit, withdrawal, bonus and gameplay concerns
• Investigate transaction and account issues and resolve them within your own authority rather than passing them on
• Keep to response time targets while maintaining accuracy and a professional tone
• Coordinate with payments, risk and other internal teams where a case requires it

Qualifications

• At least 1 year of customer support experience on an online gaming or betting platform

Required Skills

• Strong written English
• Willing to work a genuine 24/7 shift rotation, including night shifts
• Able to work independently in a fast-moving environment

Preferred Skills

• None specified

Pay range and compensation package

• Paid full-time training for your first month, 9am to 6pm
• 5 days a week, 8 hours a day
• 100% work from home, equipment provided
• Engagement is on an independent contractor basis, paid in full with no deductions on our side

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring process.

HIRING PROCESS

• CV and information check
• written assessment
• final interview

Apply here with your CV. Shortlisted candidates will be contacted directly.