Customer Service Representative - Online Furniture e-Commerce Account

TDCX (PH) Inc

Pasig City

1-11 Years

PHP 24,000 - 34,000 per month

This job is no longer accepting applications

Posted 32 months ago
Over 50 applicants

Job Description

Job Highlights

Enjoy 1-day hiring process in Gamma Ortigas
Get P200 GCash when you apply onsite

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission

Serve our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.
Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
Develop and maintain a vast knowledge of the account's products and latest offerings.
Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.

Who are we looking for

Candidates must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field.
Fluent in English with excellent communication skills, both written and verbal.
At least 1 year Customer Service experience in the BPO industry.
Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
Successful track record working in a high-volume environment.
Able to solve problems by thinking analytically and creatively.
Familiar with the latest e-commerce trends.
Ability to empathize with and prioritize customer needs.
Exude patience and ownership towards each customer.
Ability to identify customer needs and provide appropriate solutions, setting expectations with customers.

How to Apply

Online
Send us your application through foundit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite
Send us your application through foundit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Education

Bachelors/ Degree, Diploma, ITC/NTC/Vocational, Masters/ Post Graduate, PhD/ Doctorate

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

TDCX (PH) Inc

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job ID: 41055583