About The Role
This is a full-time customer service role at iOPEX Technologies Philippines Inc., based in Bonifacio Global City, Taguig City, Metro Manila. In this non-voice position, you will be handling customer inquiries and issues through email and chat channels.
What you'll be doing
- Respond to customer inquiries and provide support via calls, email and chat
- Investigate and resolve customer issues in a timely and efficient manner
- Document all customer interactions and maintain detailed records
- Identify opportunities to improve customer experience and communicate feedback to the team
- Collaborate with cross-functional teams to ensure effective case resolution
- Adhere to all company policies, procedures and quality standards
What we're looking for
- No minimum experience required!
- Strong written communication and interpersonal skills
- Ability to handle multiple tasks and prioritise effectively
- Excellent problem-solving and critical thinking skills
- Proficiency in using computer applications and customer service tools
- Commitment to providing exceptional customer service
What we offer
At iOPEX, we are dedicated to creating a supportive and engaging work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. Join our dynamic team and be a part of our mission to deliver exceptional customer experiences.
About Us
iOPEX Technologies Philippines Inc. is a leading provider of business process outsourcing services. We specialise in delivering innovative solutions that help our clients achieve their goals. With a focus on customer-centricity, we are committed to building long-term partnerships and driving positive business outcomes.
Apply now to join our team!
