Role & Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with accuracy, empathy, and efficiency.
- Resolve common issues related to billing, account access, product features, and service status using guided workflows.
- Document interactions and escalate unresolved cases to specialized teams with clear context and urgency tagging.
- Participate in daily huddles, coaching sessions, and quality assurance reviews to continuously improve service delivery.
Skills & Qualifications
Must-Have
- Fluent English (spoken and written) with professional tone and clarity
- Basic computer literacy (MS Office, web browsers, internal ticketing systems)
- Typing speed minimum 40 WPM with high accuracy
- Strong active listening and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
Preferred
- Experience in retail, hospitality, or frontline customer-facing roles (not BPO)
- Exposure to live chat or email-based support systems
- Basic understanding of SaaS or subscription-based products
Benefits & Culture Highlights
- On-site work environment in modern, air-conditioned offices across Metro Manila or Cebu
- Structured training program with no prior BPO experience required—perfect for entry-level seekers
- Performance-based incentives, wellness programs, and career pathing into team lead or specialist roles
Skills: chat,customer service,bpo
