Customer Service Representative
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Qualifications
- Candidate must have a Bachelor's degree on Marketing or any related course
- Excellent communication skills and can deal effectively and diplomatically with a variety of people
- Must be customer service oriented
- Experience in Automotive Sales is an advantage
- Having the ability to manage and complete multiple tasks at once.
- Having proficient computer software skills (especially for organizational calendar applications and customer relationship management tools)
- Responsible for creating and delivering marketing ideas and activities, concepts and creating marketing materials.
- Gathers and analyses data generated from marketing activities
- Measures and assesses the efficiency of marketing activities
- Creates, delivers, edits and optimizes marketing materials and ensures messages are supportive of and consistent with strategies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
More Info
Key Skills
customer relationship management tools
organizational calendar applications
About Company