Customer Service Representative

Job Description

Title: Customer Service Representative

In Office ☒/Remote: ☐/Hybrid☒

Exempt ☒/ Non-exempt☐

Based: Manila, Philippines

Job Purpose

Navitas Semiconductor (Nasdaq: NVTS) is a next-generation power semiconductor leader driving innovation in gallium nitride (GaN) and high-voltage silicon carbide (SiC) technologies. Our products enable faster, more efficient power delivery across AI data centers, high-performance computing, energy and grid infrastructure, and industrial electrification.

With more than 30 years of combined expertise in wide bandgap technologies, GaNFast™ power ICs integrate GaN power, drive, control, sensing, and protection, delivering faster power delivery, higher system density, and greater efficiency. GeneSiC™ high-voltage SiC devices leverage patented trench-assisted planar technology to provide industry-leading voltage capability, efficiency, and reliability for medium-voltage grid and infrastructure applications.

We are seeking a Customer Service Representative to join our fast-growing, collaborative team. The ideal candidate is self-motivated, energetic, and able to thrive in a high-growth, innovative environment, contributing directly to technologies that are shaping the future of power electronics.

Summary

Key Responsibilities and Duties:

We are seeking an experienced Customer Service Representative (5–8 years) to manage the end-to-end order lifecycle. This role is a critical bridge between our factory, sales teams, and global distributors. You will be responsible for the integrity of our order-to-cash process, ensuring that complex technical orders -from samples to high-volume distribution shipments - are executed with 100% accuracy in our ERP system.

• End-to-End Order Management:
• Execute the full lifecycle of customer orders: receive POs, verify customer data, product specifications, pricing/quotes, and quantities.
• Accurately book and manage orders within the ERP system while ensuring adherence to standard T&Cs and specific customer contracts.
• Commercial Expertise:
• Apply a deep understanding of commercial concepts, including Incoterms, lead times, and cancellation policies.
• Manage backlog reports and interface with internal and external stakeholders on CRD (Customer Request Date), CSD (Confirmed Ship Date), pull-ins, push-outs, and RMAs.
• Distribution & Partner Support:
• Coordinate communication between sales, supply chain, and customers.
• Data & Compliance Stewardship:
• Set up new customer accounts with Finance and maintain the Customer Master Data within the ERP.
• Record and retain sales order data to satisfy strict audit requirements and contract compliance.
• Logistics & Fulfillment Support:
• Collaborate with planning, sales, and warehouse teams to drive order fulfillment.
• Process and coordinate sample requests, including physical packaging and shipping to customers when necessary.
• Proactive Communication: Timely processing of order acknowledgments and various customer-facing communications to maintain high service levels.
  
  

Qualifications

Knowledge, Skills, Abilities, and Other Characteristics (KSAO's)

• Communication Skills: Exceptional verbal and written communication in English. Must be able to explain complex supply chain situations or technical constraints to non-technical partners.
• Technical Proficiency:
• Advanced Excel skills (VLOOKUP, Pivot Tables) and Word.
• Hands-on experience navigating ERP systems to handle everything from initial order entry through to final delivery. You should be comfortable managing customer accounts within the system, pulling reports to track backlogs, and using the software to troubleshoot shipment or pricing discrepancies.
• Logistics & Shipping: Solid understanding of Incoterms (e.g., EXW, FCA, DDP) and how they impact shipping responsibilities and costs. Familiar with global shipment and logistics workflows.
  
  

Required Qualifications

Basic

• Education: Bachelor's degree or higher.
• Experience: 5–8 years of Customer Service experience, specifically within the semiconductor industry.
• Industry Knowledge: Deep familiarity with the semiconductor manufacturing cycle (from wafer fab to assembly/test) and the impact of fluctuating lead times on global supply chains.
• Core Competencies:
• Detail-Oriented: A natural aptitude for analytical work and complex problem-solving.
• Reliability: A strong sense of responsibility and excellent execution capability.
• Collaborative: A dedicated team player who can navigate cross-functional communication with ease.
  
  

Preferred

• Familiarity with EDI (Electronic Data Interchange) is a significant plus.
• Familiarity with SalesForce, Microsoft D365 is a plus.
  
  

What We Offer

• A front-row seat to the future of power electronics. Work on cutting-edge GaN and SiC technologies that are transforming AI data centers, electrification, and global energy infrastructure.
• A fast-paced, high-energy environment. We move quickly, make decisions with purpose, and empower employees to take ownership and drive real impact from day one.
• A team that shows up and delivers. We care deeply about our mission, our customers, and each other. We collaborate, support one another, and bring intensity and accountability to everything we do.
• Full support to succeed. You'll have access to leadership, cross-functional collaboration, and the resources needed to innovate and execute at a high level.
• Competitive total rewards. Comprehensive health, dental, and vision coverage, unlimited PTO, and a competitive compensation package including base salary, bonus, and equity awards.