Job Description

After launch, the people using our tools write to us when something looks off: an answer with no source, a permission that blocks the wrong person, a record that didn't sync. The Customer Service Representative answers them and gets the right fix moving. Remote, anywhere in the Philippines, full-time.

You will

Handle tickets and chats from client staff
Check logs and documents to see what happened
Sort out access and permission requests
Write bugs up for the developers with steps and screenshots
Update help articles
Tell the client when it's fixed

You have

Some customer service, help desk or BPO experience (fresh graduates with internships are welcome)
Clear written and spoken English

Also good: Zendesk, Freshdesk or Intercom; supporting software products.

What's included

SSS, PhilHealth and Pag-IBIG contributions
13th month pay
HMO coverage from your first month
Paid vacation and sick leave plus holidays
Laptop and a monthly internet allowance

Shifts follow our clients business hours and are agreed before you start.

Minutehouse builds AI applications, system integrations and internal tools for businesses, and supports them after launch. The firm is based in Indianapolis, Indiana.

Minutehouse is an equal opportunity employer.