Customer Service Representative

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Work setup & shift: Onsite | Shifting Schedule

Location: SM CDO Downtown Premier

Why join MicroSourcing

When you get hired, you'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative, you will be the face of our brand, ensuring every interaction is rooted in customer obsession. You won't just answer questions; you'll build relationships and drive growth through exceptional service.

Key Responsibilities:

• Manage inbound inquiries across phone, email, and web chat with a proactive, solution-oriented mindset.
• Accurately verify customer orders and navigate the returns/exchanges process to ensure a seamless post-purchase experience.
• Identify opportunities to drive sales by understanding customer needs and providing expert product recommendations.
• Maintain high standards of accuracy and efficiency while assisting with special projects assigned by leadership.

Qualifications & Requirements

We are looking for a reliable professional with a solid work ethic who thrives in a fast-paced BPO environment.

• Experience: 1 to 2 years of experience as a CSR in a BPO (preferably in a Voice account).
• Communication Expert: Excellent written and verbal English communication skills.
• Technical Speed: Highly proficient typing skills (5055+ WPM).
• Flexibility: Willing to work flexible hours and move seamlessly between voice, chat, and email channels.
• Commitment: 100% committed to the role with a proven, solid work ethic.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply