Customer Service Representative

About Us

MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.

Job title: Customer Service Representative (English Speaking)

Responsibilities

• Respond to customer inquiries through customer support channels.
• Provide timely, professional, and friendly assistance to users.
• Investigate and resolve account, payment, livestream, and other user-related issues.
• Escalate complex cases to relevant departments when necessary.
• Record and organize customer feedback to help improve products and services.
• Follow internal policies and standard operating procedures (SOPs).
• Collaborate with cross-functional teams to ensure high-quality customer service.

Qualifications

• Excellent English communication skills (written and spoken).
• Previous experience in customer service, customer support, or a related field.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other office software.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Must have a stable internet connection and a personal computer suitable for remote work.