Customer Service Representative

Metacom Solutions is a leading information technology and services company based in the Philippines, dedicated to fostering professional and personal growth. The company provides above-industry-standard compensation packages, comprehensive medical and life insurance benefits, and paid vacation and sick leave. Employees enjoy access to well-equipped office spaces, performance incentives, and a variety of work-life balance programs, including team-building events. Metacom is committed to creating an environment that promotes efficiency, collaboration, and well-being.

The Customer Service Representative will serve as the primary point of contact for customers, responding to inquiries, resolving concerns, and ensuring a positive customer experience. Responsibilities include managing calls, emails, or chat inquiries, troubleshooting issues, and providing clear and effective communication to address customer needs. This is a full-time, on-site role located in Cebu.

• Strong communication and interpersonal skills to effectively interact with customers and resolve issues.
• Proficiency in call handling techniques and email or chat communication.
• Problem-solving and troubleshooting abilities to manage customer concerns efficiently.
• Attention to detail and accuracy with the ability to maintain a professional demeanor in high-pressure situations.
• Ability to work well in a team environment and adapt in a fast-paced setting.
• Previous experience in customer service or a related field is an advantage.
• Willingness to work on-site in Cebu and adhere to assigned schedules.