Job Description
Salary Range: Up to 35k
Earn Up To 35K Total Compensation Package
10% night differential
Free phone with postpaid plan
HMO benefits (Common-law and LGBT partners may be enrolled as dependents. / Coverage for parents up to 75 years old
Free Medical Certificates from Free-Standing Clinics
Work Set-up: Onsite
Work Schedule: Shifting Schedule
Qualification1st Year College Undergrad - College Graduate No Experience Required.
HSG / SHSG must have at least 1 year Customer Facing Service Experience
Job Responsibilities
Assist customers with order placements, tracking, refunds, exchanges, cancellations, and product inquiries.
Respond to customer concerns through chat, email, or calls depending on the support channel.
Provide accurate product details, availability, and order status updates.
Resolve issues related to delayed deliveries, wrong items, damaged products, and payment concerns.
Coordinate with logistics, warehouse, or internal teams to escalate customer cases when needed.
Maintain professionalism and empathy throughout customer interactions.
Ensure proper documentation of all customer transactions in the system.
Meet KPIs including response time, accuracy, productivity, and customer satisfaction.
