Customer Service Representative

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The primary responsibilities of this position will be to maintain and/or increase customer loyalty by supporting the customer from ordering to delivery. Further, the associate is responsible for managing orders in an accurate, timely, and professional way.

About the job:

• Manage customer orders by processing purchase orders, entering orders within 24 hours, handling order changes/cancellations, and resolving order blocks.
• Respond to customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaints, returns, and credit/debit adjustments.
• Maintain strong customer relationships through proactive communication on order status, delivery updates, open order reviews, customer support calls, project participation, and backup support for team members.
• Support the sales team by managing RFQs and quote renewals, maintaining pricing information, coordinating pricing approvals, and distributing product change notifications (PCNs) to customers.
• Improve operational efficiency by reviewing order processing procedures, recommending process improvements, and maintaining accurate customer data.
• Ensure effective communication of quality-related requirements and information to relevant teams and support the timely resolution of quality concerns

About you:

• Graduated with a Bachelors Degree
• 2+ years of relevant experience in a Customer Service-related environment is mandatory.
• Excellent writing and verbal English language skills are required 2nd and 3rd languages are preferred (Mandarin, Japanese, Korean, German, French)
• Basic/advanced knowledge of MS Office
• SAP and Material Resource Planning (MRP) system knowledge
• Working knowledge of quality standards (ISO/QS/TS) is preferred

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.