Customer Service Representative

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors switches to fuses and more we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

CUSTOMER SERVICE REPRESENTATIVE (EUROPE AND NORTH AMERICA)

The Customer Service Representative will be responsible to maintain and/or increase customer loyalty by supporting the customer for ordering up to delivering.

About the Job:

• Performs order handling

• Follows up on customer requests

• Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other Customer Service Representatives

• Provide sales support to Outside Sales

About the You:

• Bachelor's or university degree

• 2+ years of work experience in a Customer Service related environment is mandatory

• Excellent writing and verbal English language skills are required

• Basic/advanced knowledge of MS office

• SAP and Material Resource Planning (MRP) system knowledge are preferred

• Working knowledge of quality standards (ISO/QS/TS) is preferred

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise.

Our Core Values - Respect, Customer Focus, Agility, Collaboration - support us in our mission to improve the safety, reliability, and performance of our customers products that use electrical energy.

We are an equal-opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.

We offer a variety of benefits, competitive salary, bonuses, flexible working hours, remote working as well as development opportunities like internal Lean Six Sigma Certification.

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