Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both English and Mandarin-speaking customers. This is a fantastic opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner.
Responsibilities
- Respond to customer inquiries and provide accurate information in a timely manner
- Assist customers with product and service-related questions or concerns
- Navigate and utilize internal systems and databases
- Resolve customer issues by providing appropriate solutions and alternatives
- Ensure customer satisfaction and retention by building positive relationships
- Follow company policies and procedures to ensure consistency and quality
- Collaborate with internal teams to address customer issues and improve processes
- Maintain thorough and accurate customer records
Requirements
- Fluency in both English and Mandarin (spoken and written)
- Prior customer service experience is preferred
- 1-3 years of relevant experience
- Excellent communication skills and ability to adapt to different customer needs
- Strong problem-solving and time-management abilities
- Attention to detail and ability to prioritize tasks
- Ability to work well in a team-oriented environment
- Proficiency in using computer systems and software
Benefits
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
