The
Customer Service Representative is the first point of contact of our customers, assisting with queries, resolving complaints, and providing information about our products and services. The role is key in ensuring customer satisfaction and contributing to the overall success of our company.
Duties And Responsibilities
- Provide customer support via different platforms (Face-to-face, phone, Email, and live chat)
- Responds promptly to customer queries
- Document and maintain customer interactions, transactions, comments, and complaints
- Manage and resolve customer complaints, applications, and requests
- Develop in-depth product knowledge and provide accurate information to customers
- Collaborate with internal departments to resolve customer issues promptly
- Ensure customer satisfaction and record customer satisfaction survey results
Qualifications
- Candidate must possess at least a Bachelor's / College degree of any field
- Exceptional customer service skills with a strong focus on customer-centricity
- Excellent communication and interpersonal abilities
- Familiarity with CRM systems and practices
- Proficiency in using relevant computer systems and software
- Excellent organizational, presentation, and time management skills
- Strong analytical, planning, and problem-solving skills
- Ability to multitask and work with various departments and foster teamwork
- Ability to work independently with minimal supervision
- Flexibility to work various shifts, including evenings and weekends
- Must have at least 2 years of related work experience
- Proven experience in a customer service role both inbound and outbound customer interactions
