Role
In this role, youll be the first point of contact for a diverse range of smaller retailers and rural customers. Representing multiple well-known brands across a wide range of home appliances, you will play a critical role in:
- Supporting customers with expert product knowledge.
- Providing timely follow-ups.
- Promoting new product offerings.
This role is perfect for someone who enjoys building relationships over the phone, has a strong understanding of consumer goods (particularly home appliances), and thrives in a fast-paced, customer-driven environment.
Key Responsibilities
- Handle inbound phone calls and email enquiries from retail customers and rural stockists.
- Provide knowledgeable and accurate product information across a wide range of home appliances and multiple brands.
- Proactively inform customers about new products, promotions, and availability.
- Follow up on outstanding customer enquiries, quotes, or product requests.
- Assist retailers with placing orders and tracking shipments.
- Work closely with external sales teams to ensure seamless customer support.
- Maintain up-to-date knowledge of the product range and stay informed of changes across brands.
- Accurately update customer interaction records in CRM or internal systems.
- Assist with inventory checks and liaise with warehouse/distribution as needed.
Perks & Benefits
- HMO coverage activated after 1 month
- Free daily meal provided
- Free parking for employees
- With annual appraisal
- A great place to work with a supportive and collaborative environment
Required Skills (Soft & Technical)
- Previous experience in a sales support, internal sales, or customer service role (preferably in retail, wholesale, or distribution).
- Experience working with independent retailers.
- Strong communication and relationship-building skills, especially over the phone.
- Excellent product knowledge skills or willingness to learn a wide and technical product range.
- Highly organized with strong attention to detail and follow-through.
- Proficiency in CRM systems, BC order entry, and Microsoft Office.
- Ability to manage time effectively, handle multiple priorities, and meet deadlines.
- A team player who collaborates well but can also work independently.
Good To Have Skills (Advantage But Not Required)
- Prior exposure to home appliances, consumer goods, or similar industries.
- Experience with rural or regional customer support.
