Customer Service Representative Insurance Account

Role Description

As a CSR for an Insurance Account, you will assist customers with insurance and billing-related concerns, provide accurate information, and help resolve account inquiries while delivering professional and reliable customer service.

Key Responsibilities

• Handle customer inquiries related to insurance policies and billing
• Assist with account and payment-related concerns
• Provide accurate information regarding insurance services and coverage
• Resolve customer concerns efficiently and professionally
• Document customer interactions and follow proper procedures
• Escalate complex concerns when necessary
  
  

Qualifications

• At least 12 months of Insurance or Billing experience
• High School Graduate (Old Curriculum) / Senior High School Graduate
• Good communication and customer service skills
• Willing to work onsite in Alabang
• Amenable to shifting schedules
  
  

Skills & Competencies

• Excellent communication and interpersonal skills
• Customer-focused mindset
• Strong attention to detail
• Problem-solving skills
• Ability to handle billing and insurance-related concerns
• Adaptability and willingness to learn
  
  

What We Offer

• Paid Training
• 22 Paid Leaves
• HMO
• Government-Mandated Benefits
• 13th Month Pay
• Career growth opportunities