Work Setup: Remote/WAH
Employment Type: Full Time
The Customer Service Representative III (Music Enthusiast) is responsible for handling complex customer inquiries or escalations and resolving customer issues in a timely and professional manner. This position will act as a mentor to other team members based on business needs.
What does a day in the life of a Customer Service Representative III (Music Enthusiast) look like
- Responds promptly and professionally to complex customer inquiries or complaints via phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves escalated customer issues by actively listening, asking probing questions and providing a resolution to the customer
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI's
- Performs other duties as assigned
What are the required qualifications of a Customer Service Representative III (Music Enthusiast)
- Must be a music enthusiast or share the same interest (like musicians, with a base level of knowledge around creating music e.g., playing, recording, etc.).
- 2-3 years of previous customer service experience in a call center environment
- Excellent communication skills, both verbal and written
- At least 1 year of billing experience
Preferred Qualification:
- AI experience
- Seeking candidates who appreciate music or share similar interests
- Knowledge about billing
- Knowledge one different music genres
- Nice to have: Salesforce, Zendesk
Ninja Perks and Benefits
- Competitive compensation
- Beautiful facility & Free Meals for onsite positions
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
- Opportunities for skills training and personal and professional development
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready
If you are interested, you can access your instant interview here: https://alpharun.com/i/7DTdr1UKvrmSM4t4BO-5d
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
