IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. As a company, we offer stable positions with timely payment, long-term contracts, and a professional environment to grow and excel.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot customer issues and escalate complex cases to appropriate departments.
- Maintain detailed records of customer interactions using CRM tools.
- Follow up with customers to ensure resolution and satisfaction.
- Assist in updating FAQs, help center articles, and support documentation.
- Collaborate with internal teams to improve customer experience and feedback loops.
- Meet performance metrics including response time, resolution rate, and customer satisfaction.
Qualifications:
- Excellent verbal and written communication skills in the English language
- At least 1-2 years of experience in customer support
- Experience in Phone, Email, and Chat support
- Proficient in Microsoft Office, CRMs (Salesforce or Zendesk), and other computer applications
- Strong organizational and time-management skills.
- Professional, detail-oriented, and driven
Important:
- We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.
- The entire recruitment and selection process is done via Microsoft Teams - On Site and takes around an hour or so (depending on how fast you complete it).
- If hired, we will be using monitoring software to check your daily work efficiency and productivity.
