Job Description
We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities
- Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
- Identifying and assessing customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- May utilize a customer relationship application or database to record activities and research product/client information.
- Works independently within established procedures associated with the specific job function.
Qualifications
- Bachelor's Degree (Four-year college course).
- 0 — 1 year work experience.
- Excellent Verbal and Written Communication Skills.
- Ability to remain professional and courteous with customer at all times.
- Must be available to work at night, holidays and weekends.
- Maintains high degree of professionalism and confidentiality.
- Ability to multi-task, prioritize and manage time effectively.
- Interpersonal skills - Able to work independently and as a team member.
- Keen attention to details.
- Customer Service Foundation Program Certification.
