Customer Service Representative

We are seeking a Customer Service Representative to support our client with customer support and issue resolution!

Location: Remote (US-based support)

Work arrangement: Remote

Type: Contract, Full-time (40 hrs/week)

Start:Not provided

About the Role

We are looking for a customer-focused, detail-oriented Customer Service Representative who thrives in a fast-paced environment and enjoys solving problems. You'll serve as a key point of contact for customers across phone, email, and chat—answering questions, troubleshooting issues, documenting interactions in a CRM/ticketing system, and collaborating with internal teams to ensure a smooth customer experience.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer inquiries via phone, email, and chat in a timely, professional manner
• Identify customer needs, troubleshoot concerns, and provide clear, effective solutions
• Handle complaints and escalations appropriately while maintaining a customer-first mindset

Documentation & Systems

• Accurately document customer interactions, issues, and resolutions in a CRM/ticketing system
• Follow standard processes and quality standards to ensure consistent service

Cross-Functional Collaboration

• Coordinate with internal teams (e.g., sales, operations, technical support) to resolve customer issues
• Share recurring issues and feedback to help improve processes and customer experience

Skills & Experience

• Prior experience in customer service, customer support, or a call center environment (preferred)
• Strong written and verbal English communication (phone, email, chat)
• Proven ability to troubleshoot and resolve customer concerns efficiently
• Comfortable using CRM/ticketing tools with accurate, timely recordkeeping
• Strong organization, attention to detail, and ability to manage multiple inquiries
• Professional, dependable, and able to work independently in a remote setting

Nice to Have

• Experience supporting customers in-person in addition to digital/phone channels
• Experience handling escalations and complex customer issues
• Exposure to quality assurance or continuous improvement initiatives

Sounds like you Make sure to apply!