Customer Service Representative - Home Warranty

Problem-Solvers Needed!!Are you a person wholoves solving problems, figuring out how things work, and helping others with quick effective solutionsYou thrive in customer experience, staying one step ahead, and making sure everything runs smoothly.If that sounds like you, don't wait - apply now andbe the superhero our client's customers need!

ClearSource is seeking anexceptional customer service professionalto join our team as aCustomer Service Representative.

In this role, you will providecustomer supportfor our client's premium home appliance warranty. You will help customers eliminate the stress and hassle of many home maintenance services. We need individuals with1-2 years experiencestrong focus oncustomer supportwho can think positively, solve problems, and deliver friendly, effective solutions.

What you will do as aCustomer Service Representative.

• Follow -up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Discuss coveredandnon-covereditemsoncalls, including out-of-pocket costs.
• Send emailsandcollaboratewith departments for customer support.
• Manage recallsand opendispatch tickets.
• Respondto customeremailsandphone calls.
• Attempt toretain dissatisfied customers.
• Serve as theinitial point of contactfor the Home Warranty Campaign.
• Answercustomer questions aboutcoverage limitsand account changes.
• Processbilling inquiriesandpayments.
• Handlepre-appointmentwork orders.

What We're Looking For

• At least High Schoolor equivalent
• 1+ year of experiencein acall centerorcustomer supportrole.
• Strong English communications skills
• Acustomer-first mindsetwith the ability tolisten, empathize,and delivertimely, accurate solutions.

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.

We also offer:

• Competitive salary Get paid for doing what you love!
• Medical and dental insurance(with free dependent coverage!).
• Group life insurancefor peace of mind.
• Paid time off (PTO) Because work-life balance matters.
• Outstanding career growth opportunities Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture Be part of a company that values its employees
• Skills and leadership developmentto help you reach your full potential.
• Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Betterfor our employees, our clients, and their customers. Our culture is built on a strong foundation ofcore valuesthat shape everything we do:

• Customer First We are obsessed with delivering an exceptional customer experience.
• Personal Accountability We do the right thing and own our actions.
• Humble Courage We embrace feedback, seek growth, and push ourselves to improve.
• Hungry We bring passion, energy, and drive to everything we do.
• Happy & Healthy We believe in balance, well-being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.

Office Address:10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City