Customer Service Representative (Healthcare) - Urgent Hiring

We are hiring Customer Service Representative/Agents to support members with healthcare and pension benefit inquiries, enrollments, and account updates through phone, email, and chat support.

Responsibilities

• Assist customers with healthcare and benefit-related concerns
• Provide support via phone, email, and chat
• Explain benefit information clearly and professionally
• Maintain accurate customer records and documentation
• Handle confidential information with care and discretion

Qualifications

• At least 1 year of Customer Service experience
• Excellent English communication skills
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Experience working in a customer service environment, in a global company/ matrixed environment
• Strong multitasking and problem-solving abilities
• Comfortable using multiple systems and Microsoft Office
• Detail-oriented and customer-focused
• Willing to work onsite in Taguig