About the Role
SmartScale360 is actively hiring a US Healthcare Scheduling Coordinator to support our growing home care clients across the United States.
If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.
Location: Remote
Salary: PHP 40,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
Key Responsibilities
- Schedule and coordinate caregiver shifts for US home care clients
- Monitor attendance, call-offs, and schedule adherence
- Fill open shifts and ensure continuous patient coverage
- Coordinate shift changes and caregiver replacements
- Communicate with caregivers, patients, clients, and internal teams
- Maintain accurate records within scheduling platforms
- Generate scheduling, staffing, and attendance reports
- Support daily workforce management and scheduling operations
Required Qualifications
- At least 1 year of experience in Healthcare Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or Home Care Scheduling
- Experience supporting US Healthcare, Home Care, Staffing, Healthcare BPO, or Medical Accounts
- Excellent English communication skills
- Strong organizational and multitasking abilities
- Experience using scheduling or workforce management software
- Reliable work-from-home setup
Work-From-Home Requirements:
- Device: Intel i5 + 8 GB RAM minimum
- 100 Mbps internet
- Backup device, internet, and power supply
Preferred Qualifications
- Experience supporting US Home Care agencies
- Experience with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms
- Experience handling caregiver scheduling and patient coordination
- Strong Microsoft Excel and reporting skills
Important Note:
- To help streamline the hiring process, candidates are encouraged to secure an NBI Clearance upon application to avoid delays during client matching.
