Job Overview
We are looking for Customer Service Representatives who can deliver excellent support to clients during peak service periods. This role involves handling inquiries, providing accurate information, and ensuring a positive customer experience. Ideal candidates are detail‑oriented, professional, and comfortable working in a fast‑paced environment.
Key Responsibilities
- Handle inbound calls, emails, or chat inquiries from customers regarding benefits, enrollment, account details, or service concerns.
- Provide clear, accurate, and timely information to customers while maintaining a high level of professionalism.
- Assist customers with troubleshooting issues, navigating systems, and completing required processes.
- Document all interactions accurately in the system and follow established workflows.
- Escalate complex issues to team leads or support teams when necessary.
- Meet performance metrics such as quality, attendance, and customer satisfaction.
- Participate in training sessions and coaching to stay updated on processes and service standards.
Qualifications
- At least a high school graduate; college level or graduate preferred.
- Minimum of 1 year international customer service or call center experience is required
- Strong english communication skills, both verbal and written.
- Ability to multitask, follow instructions, and work with minimal supervision.
- Comfortable using computers, navigating multiple systems, and typing efficiently.
- Willing to work onsite and follow shifting schedules
What We Offer
- Competitive compensation package
- Paid training
- Opportunities for retention after project completion
- Supportive team environment and career development opportunities
Work Setup: Full-time Onsite in Taguig City (Non-negotiable)
Work Schedule: Night Shift (8PM onwards)
Work Type: 9 months contract-based
