Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner
Provide accurate product information and assist customers with basic troubleshooting
Support returns, warranty claims, and after-sales concerns
Maintain accurate and detailed records of customer interactions in the CRM system
Process orders, returns, and coordinate with shipping and logistics partners
Track deliveries and follow up on pending orders or customer concerns
Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing)
Assist in organizing and updating product manuals, FAQs, and internal systems
Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations
Handle walk-in or onsite customer concerns when needed
Qualifications
At least 1 year of experience in customer service, admin, or related roles
Fresh graduates and candidates with no prior experience are welcome to apply, provided they demonstrate strong communication skills, willingness to learn, and a customer-focused mindset
Excellent verbal and written communication skills
Tech-savvy; proficient in Google Workspace, Microsoft Office, and customer support tools
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Reliable, punctual, and able to work with minimal supervision
Work Setup & Schedule
Work Setup: 100% Onsite
Schedule: 6 days a week (Monday to Saturday)
Location: 5 Felix Ave. 5 Felix Ave, Cainta, 1900 Rizal, Philippines
