Customer Service Representative
Customer Service Representative
eagle express lines, inc. phFresher
- Posted a month ago
- Be among the first 10 applicants
Job Description
Company - EMCS Philippines, Inc. and Eagle Express Lines, Inc.
CRS STAFF
Customer Relations Specialist (CRS) is responsible for managing customer communication, coordinating shipment-related inquiries, resolving logistics issues, and ensuring smooth end-to-end service delivery. This role acts as the liaison between customers, operations, drivers, and warehouse teams to ensure timely and accurate movement of goods.
Responsibilities
CRS STAFF
Customer Relations Specialist (CRS) is responsible for managing customer communication, coordinating shipment-related inquiries, resolving logistics issues, and ensuring smooth end-to-end service delivery. This role acts as the liaison between customers, operations, drivers, and warehouse teams to ensure timely and accurate movement of goods.
Responsibilities
- Handle customer inquiries related to shipments, delivery status, and logistics services.
- Coordinate with warehouse, transport, and dispatch teams to ensure timely deliveries.
- Provide tracking updates, ETAs, and resolve delivery delays or issues.
- Manage shipment documents (PODs, delivery notes, invoices, manifests).
- Log customer interactions and update records in CRM/ERP systems.
- Address complaints, investigate issues, and follow up with customers.
- Maintain strong communication and relationships with clients and carriers.
- Support logistics operations with scheduling, routing, and order follow-ups.
- Graduate of CUSTOMS ADMINISTRATION or any business or related course (or equivalent experience).
- Knowledge of shipping, transport, and warehouse processes is an advantage.
- Strong communication, problem-solving, and multitasking skills.
- Competence in MS Office.
- Fresh graduates are welcome to apply.
More Info
Key Skills
About Company
Skills:
Material Resource Planning (MRP) system, Ms Office, Quality standards ISO QS TS
Skills:
Attention To Detail, Slide ERP, Customer service ticketing systems, Written and verbal English communication, E-commerce order management
Skills:
Amadeus, Salesforce, Comarch, pulse, Proficient in MS Office applications, Etihad Reward Shop, Microsoft Dynamics, Basic technical skills, Fluent in spoken language Mandarin
Skills:
Active listening skills, Technology skills, Customer Service Orientation, Ms Office Applications, Computer navigation skills, Problem Solving Skills
Skills:
Ms Office, Web browsers, Internal ticketing systems, Active Listening, Basic computer literacy, Typing speed minimum 40 WPM, Problem-solving, Fluent English spoken and written