Customer Service Representative
Customer Service Representative
eagle express lines, inc. ph- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Company - EMCS Philippines, Inc. and Eagle Express Lines, Inc.
CRS STAFF
Customer Relations Specialist (CRS) is responsible for managing customer communication, coordinating shipment-related inquiries, resolving logistics issues, and ensuring smooth end-to-end service delivery. This role acts as the liaison between customers, operations, drivers, and warehouse teams to ensure timely and accurate movement of goods.
Responsibilities
CRS STAFF
Customer Relations Specialist (CRS) is responsible for managing customer communication, coordinating shipment-related inquiries, resolving logistics issues, and ensuring smooth end-to-end service delivery. This role acts as the liaison between customers, operations, drivers, and warehouse teams to ensure timely and accurate movement of goods.
Responsibilities
- Handle customer inquiries related to shipments, delivery status, and logistics services.
- Coordinate with warehouse, transport, and dispatch teams to ensure timely deliveries.
- Provide tracking updates, ETAs, and resolve delivery delays or issues.
- Manage shipment documents (PODs, delivery notes, invoices, manifests).
- Log customer interactions and update records in CRM/ERP systems.
- Address complaints, investigate issues, and follow up with customers.
- Maintain strong communication and relationships with clients and carriers.
- Support logistics operations with scheduling, routing, and order follow-ups.
- Graduate of CUSTOMS ADMINISTRATION or any business or related course (or equivalent experience).
- Knowledge of shipping, transport, and warehouse processes is an advantage.
- Strong communication, problem-solving, and multitasking skills.
- Competence in MS Office.
- Fresh graduates are welcome to apply.
More Info
About Company
Skills:
Automation, Attention To Detail, Process improvement, Collaboration, Communication, Crm Systems, Problem Solving, Analytics
Skills:
Trello, Microsoft Teams, CRM ticketing systems, zendesk
Skills:
customer relationship management (CRM) tools, digital communication tools
Skills:
customer support tools, CRM platforms, Attention To Detail, problem-solving skills, Communication Skills
Skills:
Communication Skills, Customer Service, ERP Order Management, Data Entry, Collaboration Skills, Attention To Detail, Mathematical Skills