Job Title: Customer Service Representative
Job Summary
We are looking for a Customer Service Representative to help customers with questions, problems, and requests. You will provide support by phone, email, or chat and make sure customers have a positive experience.
Responsibilities
- Answer customer questions in a friendly and timely way
- Provide information about products and services
- Help solve customer problems and complaints
- Process orders, returns, and payments
- Keep records of customer interactions
- Escalate issues when needed
- Follow company policies and guidelines
Qualifications
- High school diploma or equivalent
- Good communication and listening skills
- Basic computer skills
- Ability to stay calm and positive
- Customer-focused attitude
Schedule
- Full-time or part-time
- May include evenings or weekends depending on business needs
