Customer Service Representative (CSR)

Responsibilities:

• Respond to customer inquiries and requests via telephone, email and chat in a timely manner
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate questions and requests to appropriate departments or persons following the guidelines provided
• Know the products inside out to answer customer questions
• Process orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support

Qualifications:

• Fresh Grad w/ or without BPO Experience
• Willing to work onsite