As a Benefit Customer Service Representative, you will support members with their healthcare and/or pension plan enrollments, updates, and inquiries while delivering a high level of customer service. You will primarily assist customers through phone, email, and webchat channels and will have the opportunity to be cross-trained across multiple client accounts as you grow in the role.
This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity.
Quick Job Details
- Location: BGC, Taguig
- Work Arrangement: Onsite
- Shift: Night Shift
- Job Type: Fixed-Term Contract
- Contract Duration: 9 Months
Key Responsibilities
- Provide exceptional customer service through phone, email, and chat while building rapport and resolving inquiries efficiently.
- Explain complex health, welfare, and pension plan information in a clear and easy-to-understand manner.
- Handle confidential information in compliance with HIPAA, data privacy regulations, and company policies.
- Accurately document customer interactions and maintain detailed case records.
- Utilize internal systems, knowledge bases, and plan documents to address customer concerns and identify future needs.
- Adhere to company and client procedures while consistently delivering accurate information.
- Participate in team meetings, training sessions, and other assigned tasks.
Requirements
- At least 1 year of inbound customer service experience in a contact/service center environment.
- Excellent verbal and written English communication skills.
- Strong problem-solving, analytical, and multitasking abilities.
- Proficient in Microsoft Office and navigating multiple systems simultaneously.
- Detail-oriented with the ability to work independently in a structured environment.
- Strong attendance record and commitment to punctuality.
- Experience in a global or matrixed organization is an advantage.
The following are a plus;
- Working knowledge of health and welfare and/or defined benefit pension plans
- Associate or Bachelor's Degree
