Customer Service Representative (Collection Account)

We are looking for a Customer Service Representative for our Collections Account. In this role, you will be responsible for contacting customers, managing accounts, and negotiating payment arrangements in a professional and empathetic manner.

This position offers a flexible application process, with both virtual and onsite interview options available

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• Reach out to customers regarding overdue accounts and negotiate mutually beneficial payment plans.
• Maintain accurate, up-to-date records of customer interactions, payment commitments, and account statuses.
• Deliver excellent customer service by answering inquiries and resolving account discrepancies professionally.
• Meet or exceed monthly collection targets and performance metrics while adhering to industry compliance standards.
• Adapt to shifting schedules to support business needs.
  

• Experience: At least six (6) months of solid BPO Collections experience is required.
• Education: High School Graduate or Senior High School Graduate.
• Work Setup: Must be willing to work fully onsite.
• Flexibility: Must be willing to work on a shifting schedule.
• Excellent communication, negotiation, and problem-solving skills.

Company Description

GAIC Professional Services Inc. is an outsourcing and consulting services company that supports clients across a wide range of industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm focused on delivering technology-driven solutions. The organization emphasizes operational efficiency, process improvement, and high-quality service delivery to its partners. Team members work in a collaborative environment that values professionalism, continuous learning, and innovation to meet evolving client needs.