Job Description
Handle inbound and/or outbound customer calls in a professional and courteous manner
Listen actively and identify customer needs, concerns, or issues
Provide accurate information, product knowledge, and effective solutions
Troubleshoot common problems and guide customers step-by-step
Document customer interactions and update account information accurately
Follow call handling procedures and meet quality standards
Maintain a high level of empathy, patience, and professionalism
Collaborate with internal teams when needed to resolve complex cases
Meet performance metrics such as AHT, CSAT, attendance, and productivity
Uphold company policies and ensure data privacy and confidentiality at all times
Qualifications/Requirements
College Graduate with or without experience
36 Months BPO Experience
Above Average English communication skills
Good interpersonal skills
Analytical and problem solving skills
Good comprehension skills
Basic knowledge with MS Office
Willing to work on weekends and holidays
